Responsible Gaming
Your Game. Your Control. Play Responsibly.
Responsible Gaming
Playing at Tonybet casino should be an entertaining experience. Sometimes, however, it may become an unpleasant experience if players lose control of their gambling behavior. Tonybet is dedicated to Safer Gambling and recommends you reflect on your time and funds spent on gambling, so it does not negatively affect your lifestyle. Moreover, we would like to encourage you to familiarize yourself with our Safer Gambling tools.
Throughout this page, you will find information on the following:
- Safer Gambling Tools
- Limits
- Time-Out
- Self-Exclusion
- Recognizing a Gambling Problem
- Support Links
- Underage Gambling
- Safer Gaming Tips
- Trained Staff
Safer Gambling Tools
Tonybet provides a range of tools to help players remain in full control of their gambling:
Limits
- Deposit Limit: allows you to control how much money you can deposit in the selected period.
- Loss Limit: allows you to control how much money you can lose in the selected period.
You can choose between Daily, Weekly, or Monthly time periods.
All limits are re-set based on the initial time of setting and are immediately in effect once set. Please note that you can decrease your limits at any time and changes will be applied instantly. However, if you wish to increase or remove your limits, the change will only take place after a 48-hours cool-off period. You will then need to confirm the increase or removal of your limits via the confirmation button in the email received.
To set your limits, click here. For assistance, please contact us via our 24-hour Live Chat or Email.
Time-Out
If you wish to take a short break from gambling, you can contact our Customer Support representatives via our 24-hour Live Chat or Email. During the Time-Out period, you will not be able to place bets or engage in gambling, however, you will have the possibility to request a withdrawal of your remaining funds.
The requested Time-Out cannot be removed before the selected time period you have chosen once your request has been confirmed. Please note that your account should re-open automatically once your Time-Out period has ended. For any questions, please contact our Customer Support representatives via our 24-hour Live Chat or Email.
Self-Exclusion
Self-exclusion allows players to take a longer break from gambling that can be applied for not less than 6 months to 3 years. Your account will remain closed for the requested time frame without the possibility to log into your account or place bets once the exclusion has been confirmed by us. Your self-exclusion cannot be removed before the selected time period you have chosen. Self-excluded players will no longer receive our newsletters, marketing, or promotional offers from the moment of the confirmed self-exclusion. To request a self-exclusion, you can request self-exclusion by visiting the "Limits"section of the site or, please contact our Customer Support via our 24-hour Live Chat or Email.
Once your chosen self-exclusion period has expired and you wish to reopen your account, please contact our customer service via chat or email: [email protected]. In some instances, a decision can be made for your well-being not to reactivate the account, or we may set additional restrictions or financial limits before returning to play. If there are remaining funds in your account after you have self-excluded, please ensure to make a withdrawal or contact us via our 24-hour Live Chat or via Email.
If you feel you may be developing a gambling problem, please consider a self-exclusion with the Estonian National Self-Exclusion Registry.
Recognizing a Gambling Problem
Gambling may become a problem when it negatively affects one’s daily activities, work performance, interpersonal relationships, mental/physical health, and/or finances. To assess whether you may have a gambling problem, please click here.
To identify whether you may be developing a gambling addiction, please ask yourself the following questions?
- Have you ever spent more time or money on gambling than anticipated?
- Has gambling ever made you feel anxious, regretful, irritable, or in despair?
- Is gaming interfering with your work, family, relationships, or other responsibilities?
- Have you ever increased your gambling amounts to achieve better outcomes or feelings of excitement?
- Have you noticed that your thoughts throughout the day are focused on gambling and chasing losses?
- Have you ever felt depressed or contemplated self-harm because of your gambling?
- Do you ever feel it is difficult to take breaks from gambling for a while?
- Have you ever lied, stolen, borrowed, or sold anything to support your gambling?
If your answer is “Yes” to one or more of the above questions, we strongly recommend that you take a break from gambling, notify any other gambling site you might be on, and seek professional help from one of the support links below.
Support Links
If you or someone you know feels they may have a gambling problem, please reach out to one of the following organizations for professional support:
- https://www.gamblingtherapy.org/ - A global service providing practical advice and emotional support for anyone affected by gambling. They offer advice and group support in various international languages.
- https://15410.ee/- Gambling Addiction Counseling Center in Estonia and helpline.
- https://www.gamtalk.org/ - English site offering Live Chat, stories of hope and a Community Space.
- https://www.gamblersanonymous.org/ga/addresses- is a fellowship of men and women who share their experiences and help one another recover from gambling problems.
- https://maasikas.emta.ee/hampi/client/private-person.html - Estonian national Self-Exclusion registry with EMTA.
- https://www.betblocker.org - free and anonymous installation tool (to be installed on each device) to help users block themselves from accessing gambling websites. They can choose the durations of 24 hours to 5 years.
Underage Gambling
Our company takes the issue of underage gambling very seriously and understands the responsibility it carries. Our rules and regulations clearly state that the company does not accept clients under 21 years old (or 18 years of age, where applicable). Should we find any customers violating the underage gambling rules and regulations, we reserve the right to report such users to the state authorities as well as forfeit any winnings that may have been obtained.
It is essential that players keep their login information safe and secure from minors. Parents and other concerned adults should be mindful of the possibility that minors can access their accounts and passwords and use fraudulent depositing methods to create an account. Luckily, there are independent third-party organizations that offer products aimed at blocking adult and gambling-related sites.
Here are some links that you can use to secure your account from minors:
Safer Gaming Tips
- Don’t gamble when you’re upset, stressed, or under the influence of drugs or alcohol since it may limit your judgement.
- Gambling is a form of entertainment, not a quick way to get rich, pay your bills or earn a living.
- Check your spending amounts on a regular basis and set sensible limits within your budget.
- Make sure you know the rules of the games you play.
- Gambling is a game of chance. There is no formula that will guarantee winnings.
- Never try to chase your losses or previous wins.
- Take frequent breaks, get some fresh air, and remember your priorities.
Trained Staff
Our Tonybet team is trained in preventing and detecting signs of gambling-related harm and takes the issue of social responsibility very seriously.
If you need to talk about your gambling experience, please feel free to contact our trained staff. Also, to prevent problem gambling, please take some time to set sensible time and financial limits. Our staff is available 24/7 to help guide you on this matter.
Thank you in advance for playing responsibly with Tonybet.
